CAN I CANCEL MY ORDER?

Unfortunately, we are not able to cancel an order once it has been placed.

I PUT THE WRONG ADDRESS IN MY ORDER, WHAT SHOULD I DO?

Please be careful when entering your shipping address, J. Blush Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us here.

HOW CAN I TRACK MY PACKAGE?

Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly via the United States Postal Service (USPS) website here.

DO YOU OFFER RETURNS?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, J. Blush Beauty reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of their order confirmation email. To start this process please contact us here.

DO YOU OFFER EXCHANGES?

Unfortunately, we are unable to process exchanges at this time.

I REFUSED MY DELIVERY, WHERE IS MY REFUND?

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we process the return.

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact page. Please note you may need to provide multiple photos of the damaged products.

I RECEIVED INCORRECT ITEMS IN MY ORDER, WHAT SHOULD I DO?

Please visit our contact page within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.